Medical Devices, Equipments, Machines and Medicines

Terms & Conditions, Disclaimer & Privacy Policy

MaCkals Healthcare Pvt Ltd (U51909KL2017PTC050963) is committed to protecting our clients, employees and suppliers privacy. MaCkals Healthcare Pvt Ltd manages personal information in accordance with the Privacy Act and the related Indian Act, other Government's acts and regulations wherever we operate.

Information Flow

When we collect your personal information:

We do so only when it is reasonably necessary for our functions or activities to deliver our services as a community aged care provider;
We check that it is current, complete and accurate. This will sometimes mean that we have to cross check or share the information with third parties;
We will record and hold your information in our Record System and access this information as required to ensure safe and effective delivery of our services;
Subject to some exceptions, we permit you to access your personal information in accordance with Indian IT Act and other Government's acts and regulations wherever we operate concerning the Privacy Principles;
We destroy or de-identify your personal information when it is no longer needed for any purpose for which it may be used or disclosed provided that it is lawful to do so;
We retain home care client records for a period of three (3) years after the 31st March of the year the record was made.

If at any time you believe any information that we hold about you is incorrect, incomplete or out of date, please contact us. We will respond to your request in a prompt manner and take reasonable measures to update your records.

Information Collection

Personal information that we collect and hold is information that is reasonably necessary for the proper performance of our functions and activities as a home care provider and is likely to differ depending if you are:

a Client;
a Supplier/Vendor;
a Person enquiring via our website/email and or phone.

Client – Information Collection

The types of information that we typically collect and hold about Clients is information that is necessary to us manage and deliver our services. MaCkals Healthcare Pvt Ltd will endeavor to collect information directly from you. However, from time to time, we may also obtain information from other sources, such as your family or nominated representative(s). If you choose not to provide us with information we request, we may not be able to provide you with the care and services you may require.

The type of information we collect includes, but is not limited to:

Your name, gender, address, phone number(s) and other contact information;
Your date of birth;
Medical and health details;
Other personal information you may disclose as part of your home care assessment and care plan development;
Emergency contact information;
Special needs information and or preferences for particular activities;
Financial information for billing purposes (as required) feedback on our services;
Ongoing records of our interactions with you such as written notes, either paper based or electronic.
Your Government registration/firm details about your business if you are a Supplier/Vendor or Ecommerce supplier.

Client – Information Use and Disclosure

MaCkals Healthcare Pvt Ltd uses the personal information it collects for the purposes of providing various after hospital nursing care at home services and for the effective operations of its business the firm rental -rent out/ sale of Medical Devices, Equipments, Machines and sell Medicines . This includes, but is not limited to:

Meeting requirements under the Home Nursing Care/Palliative Care/Aged Care Act of India etc or elsewhere and other business progression and to creation;
Delivery of exceptional care services;
Providing data to government agencies as described in state and federal law;
Providing information in order to receive appropriate entitlements from state and federal agencies;
To keep staff or other allied health professionals updated on client requirements;
Undertaking employee selection, recruitment and allocation;
Performing quality assurance and stakeholder satisfaction activities;
Practicing effective risk management; and
Resolving concerns.
Renting out or selling medical devices and other equipments and machines.

In order for MaCkals Healthcare Pvt Ltd to manage and provide you with appropriate care and services your personal information may be disclosed to third parties including but not limited to:

Health professionals and services that may be involved in managing or treating you;
Any person(s) acting on our behalf, including professional advisers and consultants;
Service providers and suppliers engaged by us;
State and central government regulatory bodies; and
Any authority, agency or individual, where disclosure is permitted or required by law.

Where third party contractors, service providers or others act on behalf of MaCkals Healthcare Pvt Ltd, we will take reasonable steps to protect the privacy of all information disclosed and require such parties to comply with any relevant privacy law. You have the right to ask these organisations or contractors for access to information held about you.

Website/Phone/Email Enquiries – Information Collection, Use and Disclosure

When you make an enquiry regarding our services or products via our website, phone or email the following personal information may be collected:

Your name;
Your address and contact details (phone number(s) and or email);
The reason for your enquiry.

This information is only used and recorded to enable us to address your enquiry within our organization. With your permission we may pass this information onto a third party if we are not able to assist with your enquiry.

Related purpose disclosure

MaCkals Healthcare Pvt Ltd outsources a number of services to contracted suppliers (CSPs) from time to time. Our CSPs may see some of your personal information. Typically, our CSPs would include:

Software solution providers;
IT contractors and database designers and internet service suppliers;
Legal and other professional advisers;
Insurance brokers; loss assessors and underwriters;
Superannuation fund managers';
Background checking and screening agents.

We take reasonable steps to ensure that terms of service with our CSPs recognise that we are bound by obligations to protect the privacy of your personal information and that they will do not do anything that would cause us to breach those obligations.

Personal Information Security and Protection

MaCkals Healthcare Pvt Ltd will take reasonable steps to ensure your personal information is protected and secure. We hold personal information in a combination of secure electronic and hard copy formats. We take steps to ensure any personal information held by us is protected from misuse, loss and unauthorised modification or disclosure. Such steps include:

Secure physical storage of documents;
Office security measures;
Network and communication security measures, and
Quality system procedures.

Website Content

Our website contains a number of useful website links. While we direct you to only recognized professional organisations/companies these sites are not under our control. Therefore, we accept no responsibility for the information contained within these websites or the conduct of the organisations/companies. Before disclosing any personal information on these websites we recommend you read their terms and conditions and privacy statements.

Getacare (MaCkals Healthcare Pvt Ltd) - Medical Equipments Terms and Conditions

There has been no advertisement, personal communication, solicitation, an invitation or inducement of any sort whatsoever from us or any of our members to sell or offer for rent, any medical equipment to you through this website; You wish to buy or rent medical equipment/devices/machines only as part of part of home health care services that you may avail from this website, from directly from the company and acknowledge that in the event if you are buying the same through our ecommerce website www.195.com shall be doing so at you own will and risk.

You wish to gain more information about us for your own information and use;

The information about us is provided to you on your specific request and any information obtained or materials downloaded from this website is completely at your own volition and any transmission, receipt or use of this site does not create any commercial relationship; and that We do not sell any medical equipment independent of our services which may be offered or rendered to you but will be doing other way through our ecommerce website www.195cart.com where there are multiple vendors/suppliers are selling similar items and we are not holding any responsibilities for them or for that. If you have any medical issues, you, in all cases, must seek independent medical advice. We use cookies to enhance your experience. By continuing to visit this website you agree to our use of cookies." Getacare (MaCkals Healthcare Pvt Ltd) does not offer sale or usage of medical equipment on a standalone basis to anyone with access to the website. The medical equipment listed out on this website is merely an indicative list of our inventory and is not an advertisement for sale or usage independent of services provided by us. The sale or usage of medical equipment is consequential to, and an ancillary part of the home health care services that we provide to our customers. For your better understanding and knowledge to buy the appropriate equipments and devices, we have a dedicated team to assist for that and you may be able to purchase the same through the ecommerce portal www.195cart.com. In the 195cart.com website, mostly the items are sold by third party suppliers and vendors and they only hold responsibilities and no way this company can held responsible in the event of any complaints. We are not a medical equipment retailer and only offer sale or usage of medical equipment as part of our services.

Cancellation Policy for Sale And Usage Orders

You can modify your usage order of your medical equipment up until 48 hours before the agreed delivery date. You can email us (necessary) with the modification details or call us. The delivery time and date may change due to the modification. If you modify the order up until one day before delivery, rent and deposit will be charged as per agreed rates at the time of ordering. The usage agreement to rent is a non-transferable contract. As a customer and party to the contract, you cannot shift the equipment from the address mentioned in the original delivery address to anywhere else. In case of change of address, you are directed to inform us two weeks prior to shifting and only after intimation of the new address and the revised valid address proof, only the shifting is permitted.

Cancelling an Existing Order

Once delivered, an existing order cannot be cancelled. You can cancel your order up until 48 hours before the agreed date of delivery without any extra cost. You can place a cancellation request by emailing or calling us. You can call the call centre on all days between 9 : AM till 6 : PM, India time at + 91 88489 05028 or email us at care@getacare.in

Return of Any Medical Equipment or Other Items After The Delivery

Only equipment with major defects or non-functionality will be taken back. Such cases have to be brought to our notice to our call centre within 48 hours of the delivery. Post this period, no returns will be allowed. No equipment will be taken back if the equipment delivered is as per the request mentioned on the website or through email or by phone, so you are advised to check the specified requirement as per your doctor's prescription before placing the order. Once the Getacare (MaCkals Healthcare Pvt Ltd) delivery team personnel leave your premises with your satisfaction basis your order, a return may not be availed by you. Consumables such as suction equipment, tubings, syringes, dressings, certain masks and hygiene products cannot be returned for health and medical safety reasons.

Modification of Usage Duration After Placing My Order

We rent medical equipment for a minimum duration of 2 weeks and beyond 2 weeks, usage charges apply on a weekly basis. If your order has not yet been delivered, you can simply get in touch with our customer care team to modify the usage duration. In such a scenario, your usage amount will be calculated basis the revised tenure (minimum period will still be 2 weeks). However, once your order has been delivered and your usage has begun, you may only increase the contract tenure but not reduce it. In case of early termination, the usage will still be calculated on the original duration of the usage agreement you signed up for and no refund will be possible basis the reduced contract tenure. The contract for your equipment can be extended for the desired period by notifying us 48 hours prior to the end of the contract. A usage extension agreement will be emailed to you and you will sign the same and return it back to us.

Shipping policy - Our Delivery and Service Locations, Installation And Timing

We currently deliver only in the metropolitan areas of Bangalore, Mumbai, Navi Mumbai, Thane, Delhi, Bangalore, Hyderabad & Chennai cities. We work on all week days. Installation of all equipment will be done only by our specialist team of biomedical engineers. Please do not open the packing till the biomedical engineer visit to your home for the installation. The installation and training are typically done within 48 hours from the time of the delivery. You may need to show your medical prescription to our bio medical engineer so that the machine settings can be done as per your treating doctor's prescription. This will also ensure that the overall care plan is being complied with. In exceptional cases and for critical medical conditions, the installation can be fast tracked by our executive through phone. In case the box is opened by you before the arrival of our bio medical engineer and if there are any damages to the equipment, the cost of the repair will be collected from you.

Relocation of the Rented Medical Equipment to a Different Address

You can, we are glad to help you with relocation of our usage medical equipment at a nominal cost, to a different address within the same city. We will ask for new address proof and your ID for the new address. If you are relocating to another city and if we are present there, you can rent similar equipment in that city. The relocation service may be availed of only once in the tenure of the contract. We advise customers to not relocate the medical equipment themselves. If any damages occur while a customer attempts to relocate the usage equipment, the damage cost would be recovered from the customer. During the relocation some of the consumables may have to be replaced and the cost of the consumables have to be borne by you.

Your Presence During Delivery

In case of your unavailability, please let us know the details of the person who will be receiving the equipment. We would need an acknowledgement email from the customer with the authorized persons Government ID proof. We do this to ensure that your order is in safe hands.

Delivering the Equipments to 1st Floor Onwards – Upper Floors

Some of the medical equipment are bulky. In case you do not have a lift or permission to use the lift at your premises, extra labour charges will be applicable to carry the equipment using the stairs. This amount will depend on the order size and floor level.

Entry Permissions Inside Restricted Premises.

Please note that you are responsible to secure prior permission from your society / gated community for the entry of the commercial delivery vehicle inside the premises. Please ensure that you have completed all the required "entry gate" documentation and also paid all charges as required by your society prior to our delivery team's arrival. If there are specific timings during which a commercial vehicle is allowed entry, please communicate this to our delivery partner.

Pick-Up/Returning Machines When the Contract Ends

We will call you 48 hours prior to the scheduled end-date and time of the contract to fix the pick-up date and time. If you choose to keep your equipment for longer than the agreed tenure or return it before the agreed date due to some reason, you can mail/contact us 48 hours in advance. Once the pick-up date and time are confirmed with our team, you will be required to clean the usage equipment of all dust from the outer / inner surfaces, empty the humidifier of water (if required) and keep the machine disconnected from the power supply. For all equipment, our delivery team will also do a visual check for any damages and damages (if any) will be brought to your notice immediately. We will also need the original packaging / carton provided at the time of the delivery, so please keep the packaging materials safely.

Payments

You can pay by net banking, Cheque (if bounces all applicable original charges apply with a minimum charge of Rs 250/- per transaction) cash on delivery (limited to Rs, 10,000/-). We do not support credit / debit card at door step currently.

Loans and EMI's

Currently we are not offering or facilitating that. We will do that in the future course of operation.

Advance Payment

You will need to pay for the full deposit (refundable) and the full usage charges for the duration of the usage agreement in advance i.e., at the time of placing the order. We do not offer any deferred usage fees collection mechanism. You can always rent for a shorter duration (say one month) and extend the duration if needed.

Returns Policy

We make sure our medical equipment is in perfect working condition when it reaches you. We source directly from the medical OEMs / their authorized distributors in India. All our equipment is supported by the respective brands' warranties. Getacare (MaCkals Healthcare Pvt Ltd) does not warranty any equipment itself. For usage equipment, there are a series of stringent quality checks that are undertaken on every piece of equipment before delivery by us. We also complete sanitize / dis-infect all equipment rented to you. We do not rent consumables such as tubings and disposable masks for safety reasons. However, if the machine we have sold is defective and you wish to return, this must be done within 48 hours of the installation. Only equipment' with major defects or non-functionality will be taken back. Since the specifications for all medical equipment's are clearly mentioned on the website, we will not be able to accept any returns based on those criteria. Any return of usage equipment will be treated as early termination of the usage contract and you will still be charged for the original tenure of the usage agreement you signed up for.

Refundable Deposits

We take a refundable deposit (amount specified at the time of placing the order) from you in the form of a cheque. The cheque will be collected at the time of delivery of the usage equipment. You may also transfer the deposit via NEFT to our bank account prior to the delivery. This deposit is fully refundable. We do a detailed quality check of the rented equipment once it is returned to us. If a clean report is provided based on the QC report and all your dues towards Getacare (MaCkals Healthcare Pvt Ltd) have been cleared, the entire deposit will be transferred back to your account from where initial the deposit was received. The mode of payment by us would be NEFT and would be credited to your account within a maximum of 7 working days. The bank transfer would be made only to the customer who made the deposit in the first place and on whose name the usage agreement was done. In case you want the money in a different account, the requisite account details need to be communicated via email from the registered email id through which the order was placed. A written confirmation will also be required at the time of return pick up after which Getacare (MaCkals Healthcare Pvt Ltd) will not be liable for further claims. In case of any damage to the usage equipment, the equipment will undergo further inspection to ascertain the damage cost. This will be adjusted against the deposit and balance if any (beyond the deposit) will be claimed against you.

Transfer of Amount

You can transfer the deposit and usage charges online via IMPS/ NEFT/ RTGS We will furnish the bank account details directly to your email address once you place the order.

Repair and Maintenance Services.

For sale machines All our medical devices and equipment sold by us are supported by the original equipment manufacturers' (OEM) warranties. Getacare (MaCkals Healthcare Pvt Ltd) does not offer any repair and maintenance services. Getacare (MaCkals Healthcare Pvt Ltd) also does not store any spare parts at its warehouses. Our bio- medical engineers are trained to only install the machines and correctly calibrate them as per the care plan recommended by your treating doctor / clinician. In case any of the machine sold by us develops a fault (and is still under warranty), you will need to call the respective OEM's customer support number. A card with all contact numbers will be provided to you post installation. For machines that are out of warranty, you may need to still need to contact the OEM for repair and spare parts. For usage machines In case any our usage machine turns defective, we offer a free "swap out / swap in" service, where the defective machine is taken back by us and a working machine is provided free of charge. This is done to avoid any service disruption to you. This may take a day basis the availability.

Intense or Emergency Medical Services

Getacare (MaCkals Healthcare Pvt Ltd) does not offer any highly critical medical services at home or ambulance services. We are also not a replacement for intense hospital care. In case of any medical emergency, please take the patient to the nearest hospital.

Complaints Procedure

If you are making a complaint about our handling of your personal information, it should first be made to use in writing.

You can make complaints about our handling of your personal information to our Privacy Coordinator, whose contact details are:

contact@mackals.in

When we receive your complaint:

We will take steps to confirm the authenticity of the complaint and the contact details provided to us that we are responding to you or to a person whom you have authorised to receive information about your complaint;
Upon confirmation we will write to you to acknowledge receipt and to confirm that we are handling your complaint in accordance with our policy;
We may ask for clarification of certain aspects of the complaint and for further detail;
We will consider the complaint and may make enquiries of people who can assist us to establish what has happened and why;
We will take a reasonable time (usually 30 days) to respond;
If the complaint can be resolved by procedures for access and correction we will suggest these to you as possible solutions;
If we believe that your complaint may be capable of some other solution we will suggest that solution to you, on a confidential and without prejudice basis in our response.

If the complaint cannot be resolved by means that we propose in our response, we will suggest that you take your complaint to any recognised external dispute resolution scheme to which we belong or to the Office of the Indian Consumer Redressal Forums or any other government reconised agencies elsewhere we operate.